Privacy Policy

Effective date: 24 June 2025 (24-06-2025 / 24th June 2025)
Company: ECUSAFEZONE LIMITED (Company No. 16539005)
Website: https://ecusafezone.net/
Registered address: 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Contact: contact@ecusafezone.net

Who we are

ECUSAFEZONE LIMITED provides: Automotive Software and ECU File, Programming Courses, Tuning Courses, Courses, Programming Courses Online, ECU Chips, ECU Hardware, ECU Software, and selected national products. We also offer tools and services related to ECU file handling (e.g., TORQUE UP, STAGES,VMAX) as part of our automotive solutions.

What this policy covers

This Policy explains how we collect, use, share, and protect information about visitors and users of our site, customer areas, file-delivery features, and support channels.

Information we collect

• Account data: name, email, optional phone/organization, and authentication data when you register or sign in.

• Usage & device data: IP address, browser/device type, language, pages visited, timestamps, logs, diagnostics/crash data.

• Transactions (if applicable): plan, invoices, payment status (processed by payment providers; we do not store full card details).

• Support communications: messages and attachments you send us, ticket metadata.

• ECU files & technical metadata: binaries you upload (ORI/MOD), checksums, and technical notes (brand/controller/model) needed to analyze or modify files (e.g., DTC-OFF / M-OFF).

• Comments (if enabled): data entered in the comment form, visitor IP, and browser user-agent for spam detection. An anonymized hash of your email may be sent to Gravatar; see their privacy policy.

• Media (if you upload images): avoid images that include embedded location data (EXIF GPS). Visitors may download and extract location data from publicly visible images.

• Cookies & similar technologies: see “Cookies” below.

How we use information

• Provide, operate, and improve our website, tools, courses, and file-processing features.

• Authenticate users, manage accounts, process orders, and deliver files or course access.

• Detect, investigate, and prevent fraud, abuse, and security incidents.

• Provide support, respond to requests, and send service/transactional messages.

• Comply with legal obligations and enforce our Terms & Conditions.

Legal bases (UK/EEA users)

Where UK/EU data protection law applies, we rely on: contract performance, legitimate interests (e.g., security, service improvement), consent (where required, e.g., certain cookies/marketing), and legal obligations.

Cookies

We use essential and functional cookies (e.g., session/login, preferences). If comments/CMS features are enabled, you may opt-in to saving your name, email, and website in cookies (up to one year). A temporary cookie may be set on the login page to test cookie support. Login cookies typically last for two days; choosing “Remember Me” may extend this (e.g., two weeks). Screen-options cookies may last up to one year. Editing/publishing content may store a short-lived cookie with a post ID. You can control cookies in your browser settings; blocking some cookies may affect functionality.

Embedded content from other websites

Pages may include embedded content (e.g., videos, images). Embedded content from other websites behaves as if you visited those sites and may collect data, use cookies, and track interaction under their policies. We are not responsible for third-party practices.

Who we share data with

• Service providers (processors): hosting, storage/backup, analytics, payments, ticketing/support, and anti-spam services under contract.

• Legal/compliance: where necessary to comply with law, protect rights, safety, and property.

• Business transfers: as part of a merger, acquisition, or asset sale.

• Password reset (if enabled): your IP address may be included in the reset email.

How long we retain data

• Accounts & transactions: kept as necessary for service provision and legal/accounting obligations.

• Support & logs: kept for reasonable periods to troubleshoot and ensure security.

• Uploaded ECU files: kept as needed to deliver requested operations and maintain records; where feasible, you may delete uploads from your account. Backups may persist for a limited period.

• Comments (if enabled): comments and metadata may be kept indefinitely to recognize and auto-approve follow-ups.

Your rights

Subject to applicable law, you may request access, correction, deletion, and portability of your personal data; object to or restrict certain processing; and withdraw consent where processing is based on consent.
To exercise rights, contact contact@ecusafezone.net. We may need to verify your identity.

International transfers

Your data may be processed in countries other than your own. Where required by law, we implement appropriate safeguards for international transfers.

Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure.

Children

Our services are not directed to children under the age required by local law. We do not knowingly collect data from them.

Automated decision-making

We do not use automated decision-making that produces legal or similarly significant effects without human involvement.

Changes to this Policy

We may update this Policy from time to time. The updated version will be posted here with a new effective date.

How to contact us

For privacy questions or requests, contact: ECUSAFEZONE LIMITED, 71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom — contact@ecusafezone.net.